Getting in Touch

We are here to answer any queries you may have as a customer, prospective client or simply if you would like to know more about Equinity and our products. 

Head Office
Product Sales and General Enquiries

Wellington House
Falcon Court
Preston Farm
Stockton-on-Tees
United Kingdom
TS18 3TS

E enquiries@equinitytechnology.com
 

 

 

Customer Support

You can also contact the support team via the following methods:

·       E-mail: support@equinitytechnology.com *
·       Live Chat (link at the bottom of any page, available during UK office hours Monday-Friday 9am-5pm*)

Once you have contacted Equinity Support, you may be instructed to use remote support, if so you will be directed to one of the following links

·       Download and Start TeamViewer Remote Session
·       Download TeamViewer QuickSupport (requires ID and password exchange with equinITy Support)

(note: please do not instigate a TeamViewer remote support request without first contacting us by email, telephone or webchat, as for security purposes we will not respond to unknown requests)

* Excluding Public Holidays (more information here)
* Limited E-mail support is available outside of normal office hours

 

FAQs

Find answers to common questions and detailed query responses from our expert support team.

 

equinITy Customer Portal (Protected)

The customer portal, accessible exclusively by equinITy customers, contains important documentation to help you get the most out of our products. Here you will find everything to get you up and running with your equipment, training materials to familiarise yourself with the software and guidance on how to interpret data and troubleshoot minor problems. Whilst our clients have often asked for self-service materials, if you ever need further support, the service desk is always available to help you .

Note: This area is only accessible by existing customers.