Sales Enquiries

You can contact the equinITy Sales Team on +44 (0)1642 987530

Customer Support

You can contact equinITy Support using the following methods:

Live Chat support is available during normal office hours (e-mail support available outside of these times): 

  • Monday to Friday

  • 9am to 5pm (UK Time)

Telephone support is available during normal office hours to customers with our Premium Service Plan.  You should contact us for more details.

Once you have contacted equinITy Support, you may be instructed to use remote support, if so you will be directed to one of the following links

(note: please do not instigate a TeamViewer remote support request without first contacting us by email, telephone or webchat, as for security purposes we will not respond to unknown requests)

equinITy Support Desk
Equinity Technology Limited
Wellington House
Falcon Court
Preston Farm
Stockton-on-Tees
TS18 3TS
UK

* Excluding Public Holidays (more information here)
* Limited E-mail support is available outside of normal office hours

 

Frequently Asked Questions

This page contains answers to questions which potential customers as well as both new and experienced users have asked regularly. 

 

equinITy Customer Portal (Protected)

The customer portal, accessible exclusively by equinITy customers, contains important documentation to help you get the most out of our products. Here you will find everything to get you up and running with your equipment, training materials to familiarise yourself with the software and guidance on how to interpret data and troubleshoot minor problems. Whilst our clients have often asked for self-service materials, if you ever need further support, the service desk is always available to help you .

Note: This area is only accessible by existing customers.